Frequently Asked Questions (FAQ)

About Account and Purchases

1. How do I create an account on Artweapon99? You can create an account by clicking the "Sign Up" button in the top-right corner of the page. You can register using your email address or through social media accounts like Facebook or Google for a faster process.

2. Can I download the products I've purchased more than once? Yes, you can. After a purchase, you can download your 3D models or other assets at any time from the "Purchase History" page in your account dashboard.

3. What currency is used on this website? All prices on Artweapon99 are displayed in United States Dollars (USD).

4. Can I request a refund? We offer refunds under certain conditions, such as if the file you downloaded is corrupted or doesn't match the description. Please see our [Link to your Returns & Refunds Policy] for more details.

About 3D Models and Licensing

1. What file formats are available for your 3D models? Most of our models are available in universal formats like .OBJ, .FBX, and .MAX, which are compatible with various 3D software such as Blender, 3ds Max, Cinema 4D, and others. File format details will be listed on each product page.

2. Do the models I purchase come with textures and materials? Yes, most of our models come with pre-configured textures, materials, and UV mapping. Please be sure to read the product description for specific information.

3. Are the 3D models on your website copyrighted? All 3D models sold on Artweapon99 are protected by copyright. Purchasing a model grants you a license for personal and commercial use in accordance with our licensing terms. You are not permitted to resell or redistribute the models.

4. Can I use the 3D models for commercial projects? Yes, you can. Our standard license covers use for commercial projects, such as architectural visualization, animations, advertising, and video games. However, there are certain limitations. Please read our license agreement for full details.

About Custom Services

1. Does Artweapon99 accept custom 3D modeling orders? Yes, we provide custom 3D modeling services. You can contact us via email at contact@artweapon99.com to discuss your project needs.

2. What is the process for your 3D visualization services? The process begins with an initial discussion to understand your project's vision and requirements. After that, we will provide a quote and a work schedule. Once you approve, our team will begin work on the visualization, from modeling to final rendering.

3. How long does it take to complete a custom project? The duration of a custom project varies depending on its complexity and scale. We will provide a clear time estimate after we have reviewed all your details and requirements.

Technical Support

1. I'm having trouble downloading a file. What should I do? If you encounter a download issue, please ensure your internet connection is stable. If the problem persists, contact our support team at contact@artweapon99.com with the details of the issue and your order number.

2. A model I purchased isn't working correctly. How can I fix it? Please contact our support team and describe the issue you're facing. Include screenshots or videos if possible, as well as the name of the 3D software you're using. We will help you resolve the issue or provide an appropriate solution.