{"id":91,"date":"2026-05-31T13:19:34","date_gmt":"2026-05-31T13:19:34","guid":{"rendered":"https:\/\/artweapon99.com\/?page_id=91"},"modified":"2026-07-20T22:03:24","modified_gmt":"2026-07-20T22:03:24","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/artweapon99.com\/id\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"

Effective Date:<\/strong> July 21, 2026
Last Update:<\/strong> July 21, 2026<\/p>\n\n\n\n

Welcome to Artweapon99<\/strong>. We are committed to providing high-quality digital products and professional creative services. Customer satisfaction is important to us, and we aim to handle every refund request fairly, transparently, and professionally. By purchasing any product or service through Artweapon99<\/strong> (“we,” “our,” or “us”), you acknowledge that you have read, understood, and agreed to this Refund Policy.<\/p>\n\n\n\n

1. Company Information<\/h2>\n\n\n\n

Business Name:<\/strong> Artweapon99
Website:<\/strong> https:\/\/artweapon99.com<\/a>
Email:<\/strong> support@artweapon99.com
Business Address:<\/strong> Banjarnegara, Central Java, Indonesia. 53412.<\/p>\n\n\n\n

2. Refund Eligibility<\/h2>\n\n\n\n

Customers may request a refund if they satisfy the requirements outlined in this Refund Policy. Refund requests must be submitted within thirty (30) calendar days from the original purchase date.<\/strong> Any request submitted after the 30-day refund period will not be eligible for a refund unless otherwise required by applicable consumer protection laws. Each refund request is reviewed individually by our support team to ensure a fair evaluation based on the circumstances of the purchase. Refunds will only be issued after verification of the order and confirmation that the request complies with this Refund Policy.<\/p>\n\n\n\n

3. Proof of Purchase<\/h2>\n\n\n\n

To protect both our customers and our business, a valid proof of purchase is required for every refund request. Customers must provide:<\/p>\n\n\n\n

    \n
  • Order number<\/li>\n\n\n\n
  • Purchase receipt or invoice<\/li>\n\n\n\n
  • Email address used during checkout<\/li>\n\n\n\n
  • Description of the issue<\/li>\n\n\n\n
  • Supporting evidence where applicable (screenshots, error messages, damaged files, etc.)<\/li>\n<\/ul>\n\n\n\n

    Refund requests submitted without a valid purchase receipt or transaction record cannot be processed.<\/p>\n\n\n\n

    4. Discounted Products<\/h2>\n\n\n\n

    Products or services purchased using:<\/p>\n\n\n\n

      \n
    • Promotional discounts<\/li>\n\n\n\n
    • Coupon codes<\/li>\n\n\n\n
    • Seasonal sales<\/li>\n\n\n\n
    • Flash sales<\/li>\n\n\n\n
    • Bundle offers<\/li>\n\n\n\n
    • Limited-time promotions<\/li>\n\n\n\n
    • Free access product<\/li>\n<\/ul>\n\n\n\n

      Are not eligible for refunds.<\/strong> All discounted purchases are considered final unless otherwise required by applicable law.<\/p>\n\n\n\n

      5. Damaged or Defective Products<\/h2>\n\n\n\n

      Customers may request a refund if the delivered product is damaged, defective, corrupted, incomplete, or cannot be accessed due to an issue originating from Artweapon99. Examples include:<\/p>\n\n\n\n

        \n
      • Corrupted downloadable files<\/li>\n\n\n\n
      • Missing files<\/li>\n\n\n\n
      • Broken download links<\/li>\n\n\n\n
      • Incomplete digital packages<\/li>\n\n\n\n
      • Files that cannot be opened because of packaging or delivery errors<\/li>\n<\/ul>\n\n\n\n

        Customers should contact us as soon as possible and provide supporting documentation to assist our investigation. Whenever possible, we may first attempt to replace, repair, or re-deliver the affected files before approving a refund.<\/p>\n\n\n\n

        6. Products in New Packaging<\/h2>\n\n\n\n

        Where applicable, products that remain in their original or new packaging may be eligible for a refund review. For digital products, this generally refers to products that have not been altered, redistributed, or misused after purchase.<\/p>\n\n\n\n

        7. Custom Creative Services<\/h2>\n\n\n\n

        For customized services such as:<\/p>\n\n\n\n

          \n
        • Custom 3D Modeling<\/li>\n\n\n\n
        • Interior Design<\/li>\n\n\n\n
        • Architectural Visualization<\/li>\n\n\n\n
        • Product Visualization<\/li>\n\n\n\n
        • Rendering Services<\/li>\n\n\n\n
        • Other commissioned creative work<\/li>\n<\/ul>\n\n\n\n

          Refund eligibility depends on the progress of the project.<\/p>\n\n\n\n

          \n
          \n
          \n

          Before Production Begins<\/h2>\n\n\n\n

          Customers may receive a full refund if work has not yet started.<\/p>\n<\/div>\n<\/div>\n\n\n\n

          \n
          \n

          During Production<\/h3>\n\n\n\n

          If production has already begun, refunds may be issued partially based on: completed milestones, time already invested, labor performed, and resources utilized.<\/p>\n<\/div>\n<\/div>\n\n\n\n

          \n
          \n

          Completed Projects<\/h3>\n\n\n\n

          Once the final deliverables have been approved or delivered according to the agreed project scope, refunds are generally unavailable unless the delivered work materially differs from the agreed specifications.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

          8. Return Shipping Costs<\/h2>\n\n\n\n

          If returning a physical item is required under exceptional circumstances, Artweapon99 will bear the return shipping costs.<\/strong> Customers should not return any product without first receiving authorization and instructions from our support team.<\/p>\n\n\n\n

          9. Situations Not Eligible for Refund<\/h1>\n\n\n\n

          Refund requests may be denied under the following circumstances:<\/p>\n\n\n\n

            \n
          • No valid proof of purchase.<\/li>\n\n\n\n
          • The request is submitted more than 30 days<\/strong> after the purchase date.<\/li>\n\n\n\n
          • The purchase was made using any discount, promotion, coupon, or sale.<\/li>\n\n\n\n
          • The customer simply changes their mind after successful delivery.<\/li>\n\n\n\n
          • The wrong product was purchased due to customer error.<\/li>\n\n\n\n
          • The customer failed to review the product description or system requirements before purchasing.<\/li>\n\n\n\n
          • Software or hardware incompatibility that was clearly disclosed before purchase.<\/li>\n\n\n\n
          • Unauthorized sharing, copying, resale, or redistribution of digital products.<\/li>\n\n\n\n
          • Fraudulent, abusive, or repeated refund requests.<\/li>\n\n\n\n
          • Violation of our Terms of Service.<\/li>\n<\/ul>\n\n\n\n

            10. How to Request a Refund<\/h2>\n\n\n\n

            To request a refund, please contact us and please include the following information:<\/p>\n\n\n\n

              \n
            • Full Name<\/li>\n\n\n\n
            • Order Number<\/li>\n\n\n\n
            • Purchase Receipt or Invoice<\/li>\n\n\n\n
            • Email Address Used During Purchase<\/li>\n\n\n\n
            • Product or Service Purchased<\/li>\n\n\n\n
            • Detailed Explanation of the Issue<\/li>\n\n\n\n
            • Supporting Documentation (if applicable)<\/li>\n<\/ul>\n\n\n\n

              Incomplete refund requests may require additional verification before they can be processed.<\/p>\n\n\n\n

              11. Refund Review & Processing<\/h2>\n\n\n\n

              Once your refund request has been received within the 30-day refund period<\/strong>, our team will follow the process below:<\/p>\n\n\n\n

                \n
              1. Confirm receipt of your refund request via email.<\/li>\n\n\n\n
              2. Verify your order details and supporting documentation.<\/li>\n\n\n\n
              3. Request additional information if necessary.<\/li>\n\n\n\n
              4. Review the request based on this Refund Policy.<\/li>\n\n\n\n
              5. Notify you whether your refund has been approved or declined.<\/li>\n\n\n\n
              6. If approved, issue the refund to the original payment method whenever possible.<\/li>\n<\/ol>\n\n\n\n

                Approved refunds are generally processed within five (5) to ten (10) business days.<\/strong><\/p>\n\n\n\n

                Depending on your bank, payment provider, or credit card company, the refunded amount may take additional time to appear in your account.<\/p>\n\n\n\n

                12. Refund Notifications<\/h2>\n\n\n\n

                Customers will receive email notifications throughout the refund process. Notifications may include:<\/p>\n\n\n\n

                  \n
                • Confirmation that the refund request has been received.<\/li>\n\n\n\n
                • Requests for additional information.<\/li>\n\n\n\n
                • Approval or rejection of the refund request.<\/li>\n\n\n\n
                • Confirmation when the refund has been successfully processed.<\/li>\n<\/ul>\n\n\n\n

                  All notifications will be sent to the email address associated with the original purchase.<\/p>\n\n\n\n

                  13. Chargebacks<\/h2>\n\n\n\n

                  Before initiating a payment dispute or chargeback through your financial institution or payment provider, we encourage customers to contact our support team. Many issues can be resolved more quickly through direct communication. Fraudulent or abusive chargebacks may result in suspension or permanent termination of customer accounts and access to Artweapon99 services.<\/p>\n\n\n\n

                  14. Changes to This Refund Policy<\/h1>\n\n\n\n

                  Artweapon99 reserves the right to update or modify this Refund Policy at any time to reflect operational, legal, or regulatory changes. The latest version will always be published on our website. Continued use of our website after changes become effective constitutes acceptance of the revised Refund Policy.<\/p>\n\n\n\n

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                  Effective Date: July 21, 2026Last Update: July 21, 2026 Welcome to Artweapon99. We are committed to providing high-quality digital products and professional creative services. Customer satisfaction is important to us, and we aim to handle every refund request fairly, transparently, and professionally. By purchasing any product or service through Artweapon99 (“we,” “our,” or “us”), you […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-91","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/artweapon99.com\/id\/wp-json\/wp\/v2\/pages\/91","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/artweapon99.com\/id\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/artweapon99.com\/id\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/artweapon99.com\/id\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/artweapon99.com\/id\/wp-json\/wp\/v2\/comments?post=91"}],"version-history":[{"count":2,"href":"https:\/\/artweapon99.com\/id\/wp-json\/wp\/v2\/pages\/91\/revisions"}],"predecessor-version":[{"id":1517,"href":"https:\/\/artweapon99.com\/id\/wp-json\/wp\/v2\/pages\/91\/revisions\/1517"}],"wp:attachment":[{"href":"https:\/\/artweapon99.com\/id\/wp-json\/wp\/v2\/media?parent=91"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}